This Privacy Policy explains how Zynara (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our platform, applications, and services.
1. Information We Collect
- Account Data: Email, username, authentication details.
- Generated Content: Media (text, images, audio, video) you create or upload.
- Usage Data: Logs, device info, chat history, and interactions with our chatbot.
- Subscription Data: Payment information (processed securely via third-party providers).
2. How We Use Your Information
- To provide and operate our AI-powered chatbot services.
- To personalize your experience (library, preferences, chat history).
- To manage subscriptions and billing.
- To improve Zynara and fix issues.
- To communicate with you about updates or important notices.
3. Sharing of Information
We do not sell your personal data. However, we may share it with:
- Service Providers: Supabase (database, authentication, storage), payment processors, and AI API providers.
- Legal Requirements: If required by law or to protect our rights and users’ safety.
4. Data Storage & Security
We use Supabase and secure cloud infrastructure to store your data. We apply encryption and access controls to protect your information, but no system is 100% secure.
5. User Rights
You may request to:
- Access and download your personal data.
- Delete your account and associated content.
- Update or correct your account information.
6. Cookies & Local Storage
We may use cookies, tokens, and local storage (e.g., for authentication in our PWA) to improve user experience. You can disable cookies in your browser, but some features may not work properly.
7. Children’s Privacy
Zynara is not intended for users under 13 years old. We do not knowingly collect personal data from children.
8. AI Data Usage
We may temporarily process your inputs and outputs (e.g., prompts, generated responses, media) to provide results. Unless explicitly stated, we do not use your data to train third-party AI models. Some integrated providers may log anonymized requests to improve their services.
9. Data Retention
We retain your personal data only as long as necessary to provide services or as required by law. Deleted accounts and content are removed within 30 days, except where retention is required for legal, security, or billing purposes.
10. International Data Transfers
Your information may be stored or processed outside your country of residence. By using Zynara, you consent to the transfer of your data to secure servers in these locations.
11. Third-Party Services
Zynara relies on trusted third-party providers to operate our platform, including:
- Supabase: authentication, database, and storage.
- Stripe or similar: subscription and payment processing.
- AI API Providers: for generating media and chatbot responses.
12. Additional Rights (GDPR & CCPA)
If you are located in the EU, UK, or California, you may have additional rights under data protection laws, including:
- The right to know what personal data we collect.
- The right to request deletion of your data.
- The right to opt out of data sales (we do not sell data).
13. Changes to this Policy
We may update this Privacy Policy occasionally. Continued use of our platform means you accept the latest version.
14. Contact
If you have any privacy-related questions, contact us at: support@zynara.xyz